General Conditions of Sale

Preambles and definitions

These conditions of sale are concluded on the one hand by the company Ma Housse de chaise, https://mahoussedechaise.fr and, on the other hand, by any natural or legal person wishing to make a purchase via the website Ma Housse de chaise, https://mahoussedechaise.fr hereinafter referred to as "the buyer".

  1. Object

These terms and conditions of sale aim to define the contractual relationship between MA HOUSSE DE CHAISE and the buyer and the conditions applicable to any purchase made through the Ma Housse de chaise website, https://mahoussedechaise.fr . The acquisition of a product through this site implies unreserved acceptance by the buyer of these terms and conditions of sale, which the buyer acknowledges having read prior to placing an order. Before any transaction, the buyer declares on the one hand that the purchase of products on the Ma Housse de chaise website, https://mahoussedechaise.fr is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity, allowing him to commit to these general terms and conditions of sale.

MA HOUSSE DE CHAISE reserves the right to modify these terms of sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable conditions will be those in effect on the date the buyer places the order.

  1. Products

The products offered are those listed on the Ma Housse de chaise website, https://mahoussedechaise.fr of the company MA HOUSSE DE CHAISE , within the limits of available stocks. The company MA HOUSSE DE CHAISE reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description including its main technical characteristics (color, size, composition, etc.). The photographs are as faithful as possible but do not bind the Seller in any way. The sale of the products presented on the Ma Housse de chaise website, https://mahoussedechaise.fr is intended for all buyers residing in countries that fully authorize the entry of these products into their territory.

In the event of unavailability of a product from the warehouse in France or from the brand's suppliers present throughout the world, after confirmation of the order and after closure of the sale concerned, https://mahoussedechaise.fr will inform the customer by e-mail of the partial delivery of his order or of its cancellation.

If applicable, https://mahoussedechaise.fr will offer the customer a refund of the amounts actually debited from the initial payment method.

  1. Price

The prices listed on the product sheets in the online catalog are in Euros (€) inclusive of all taxes (TTC) and take into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The minimum price for shipping costs is €4.90. Delivery is free for all orders over €39.


Shipping costs (Metropolitan France)

  • Minimum shipping cost: €4.90 including VAT
  • Free delivery for purchases over €39

Belgium, Luxembourg

  • Minimum shipping cost: €6.90 including VAT
  • Free delivery for purchases over €39

Swiss

  • Minimum shipping cost: €6.90 including VAT
  • Free delivery for purchases over €39

  1. Order and payment terms

Before placing an order, the buyer must create an account on the Ma Housse de chaise website, https://mahoussedechaise.fr . The account creation section is accessible directly from the side menu bar. On each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. The company offers the buyer the option of ordering and paying for his products in several stages, with 2 payment options to choose from:

- Payment by credit card: the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of his choice: "Payment by credit card". If the payment is accepted, the order is registered and the contract definitively formed. Bank exchange fees may possibly apply depending on the bank. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand cancellation of the card payment, the amounts paid will then be re-credited or refunded. The liability of the holder of a credit card is not engaged if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain a refund for the fraudulent debit and any bank charges that the transaction may have incurred, the cardholder must contest the charge in writing with their bank within 70 days of the transaction, or even 120 days if the contract binding them to it so provides. The amounts withdrawn will be refunded by the bank within a maximum of one month after receipt of the cardholder's written objection. The cardholder will not be charged any fees for the restitution of the sums.

- Secure payment by Paypal: the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of his choice: "Payment by Paypal". Finally, the buyer is redirected to the secure PAYPAL interface to securely enter his Paypal account details. If the payment is accepted, the order is registered and the contract definitively formed. Payment by Paypal account is irrevocable.

Confirmation of an order implies acceptance of these terms of sale, acknowledgement of having full knowledge of them and waiver of the right to rely on one's own purchasing conditions. All data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an email address and has provided it on their order form, the company will send them confirmation of the order by email.

If the buyer wishes to contact the company, he can do so by email at the following address: contact@mahoussedechaise.fr.

  1. Retention of title

The company retains full ownership of the products sold until full payment of the price, including principal, costs and taxes.


  1. Withdrawal and cancellation

Pursuant to Article L121-20 of the Consumer Code, the buyer has a period of thirty (30) working days from the delivery of his order to exercise his right of withdrawal and thus return the product to the seller for a refund. The return costs will be at our expense ( returns are made by Mondial Relay or Relais Colis) .

 Model withdrawal form
In accordance with the provisions of Article L. 221-18 et seq. of the Consumer Code, the customer has the right to withdraw, without giving any reason, within a period of thirty days (30). This withdrawal period expires thirty days after the day on which the customer, or a third party designated by the customer to do so, takes physical possession of the last product ordered.

To exercise this right of withdrawal, the customer must notify the company, at the contact details indicated below, of their decision to withdraw by means of an unambiguous declaration (for example by email).

Please complete and return this form only in the event of withdrawal:

- By email to: contact@mahoussedechaise.fr
 - By mail to MA HOUSSE DE CHAISE , Rue du Picardie, 75003 Paris
- Download a return voucher via your customer area

You must return the product(s) without undue delay and, in any event, no later than thirty (30) days following the date of communication of your decision to withdraw.

Only the price of the products and the shipping costs will be refunded, the return costs will be our responsibility.

I hereby notify you of my withdrawal from the sale of the product below:

Ordered on:
 Order number:
 Customer Name:
 Customer address:

Customer signature (only if this form is notified on paper):

Date :

In order to comply with the thirty (30) day withdrawal period, it is sufficient for the customer to send their communication concerning the exercise of the right of withdrawal before the expiry of this period. In all cases, the burden of proof of this exercise rests with the customer.

Cancellation of an order will be possible if this request is sent within 24 hours of placing the order. The request must be made by email.

  1. Delivery

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Deliveries are made by La Poste via Colissimo, GLS, Colis Privé, tracked delivery service, delivery without signature. Delivery times will be 5 to 10 working days. The company may provide the buyer with the tracking number of their package by email. In the event of the buyer's absence, they will receive a calling card from their postman/delivery person, which will allow them to collect the ordered products at the post office or a collection point near their delivery address, during a period indicated by the shipping company. The buyer is required to check the condition of the packaging of the goods and their contents upon delivery in the presence of the La Poste employee or delivery person. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.


  1. Guarantee

All products supplied by the company are covered by the legal warranty provided for in Articles 1641 et seq. of the French Civil Code. In the event of non-compliance with a product sold, it may be returned to us and a refund will be issued upon receipt. All claims or refund requests must be made using the return form.

Once completed, the form must be printed, signed and sent by post or email to within thirty (30) days of delivery.

  1. Responsibility

The company, in the process of distance selling, is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption, or other involuntary problems.

  1. Intellectual property

All elements of the Ma Housse de chaise website, https://mahoussedechaise.fr are and remain the intellectual and exclusive property of the company. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site, whether in the form of photos, logos, visuals, or text.

  1. Data Protection Act

In accordance with the French law "Informatique et Libertés" n°78-17 of January 6, 1978, the customer has a right of access and rectification to data concerning him and can exercise this right by sending a request to the following address: contact@mahoussedechaise.fr

Depending on the customer's selection when creating or modifying their account, they may receive offers from https://mahoussedechaise.fr .

If he no longer wishes to do so, he can, at any time, make a request to https://mahoussedechaise.fr via his customer area or by writing to the address above.

  1. Dispute Resolution

These distance selling conditions are subject to French law. For any disputes or litigation, the competent court will be the Commercial Court of Paris.

  1. Opposition to telephone canvassing (bloctel)

If the customer does not wish to receive commercial prospecting by telephone, he or she can register free of charge on the telephone canvassing opt-out list, provided for in Article L223-1 of the Consumer Code, on the website www.bloctel.gouv.fr. Any person registered on this list may not be canvassed by telephone, except in the case of pre-existing contractual relationships. If the customer is already registered on the Bloctel list, providing his or her telephone contact details to the company authorizes the latter to use them to call the customer back as part of this operation.

  1. Mediation

In the event of failure of the claim request to the company, or in the absence of a response within two months, the customer may submit the dispute relating to his order or to these General Terms and Conditions opposing him to the company to any competent mediation service which will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

For any disputes, here is the link to the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The mediation entity selected is: SAS CNPM - MÉDIATION - CONSOMMATION . In the event of a dispute, the consumer may submit their complaint on the site:

or by post by writing to

CNPM - MEDIATION - CONSUMPTION

27, avenue de la Liberation – 42400 SAINT-CHAMOND